Scott General Store: FAQs

	Scott Machine Development Corp.
	FAQs

The ten most recent FAQs:

Pipe Label Layout

Roll: Makes the PDF length flexible because the roll printer can print varying lengths depending on the length stated in the pdf. Also for labels that are longer than the page, it allows them to fit on a smaller size sheet.

Basically here is how it calculates the length of the pdf.

(1) The defined Film/Paper Sizes.

(2) The defined "Maximum Label Length".

(3) Mode Selection:

◎Sheet will create the PDF page sizes the same as the current "Page Size".
◎Roll will automatically change the length to the optimal size so there is less Film/Paper waste.

From those three parameters it calculates each label's shortest length, then the longest of those lengths determines the length of the PDF. Each section of roll paper is cut using the PDF length.

Maximum Label Length: That's the longest length of a label. If the label is longer than that length, then the label is automatically split at that point.

Note: On most labels it's better to manually adjust the split to a better position.

Group Overflow: When labels are split because a user manually selected a cut point in a label or if the label's length exceeded the "Paper Length" (when "Roll" is selected) or the "Maximum Label Length", then the label is split into parts, usually that's two parts. The last segment of the label I think of as the "tail". The group overflow allows the user to group the label tails by these three sorts.

(1) Height: Label tails of similar height/size will be grouped with labels of the same size.

(2) Label: The tails will always be with their own labels. So lets say you have a 10" label printed on a 8 1/2 sheet of paper. The tails will be 2" long. If you are printing 4 labels then you have 4 8" sections of labels then those would be followed by 4 2" tail sections.

(3) Bottom: This puts all tails at the bottom of the pdf.

This allows the user to select the most efficient or easiest method to understand.

"Bottom" is the most efficient, but depending on what labels you are printing it could be confusing.

"Height" is pretty efficient and easy to understand because tails will be grouped with labels of the same size.

"Label" is the easiest to understand, but it can waste paper.

Note: If you want your printer to perform the posterization, then define a very large piece of paper and only have that piece of paper selected. Do not have "Roll" selected. A very long pdf will be created and you will need to adjust your printers settings so that it will posterize the oversized images. This could use an excessive amount of paper and most likely will not do a good job of splitting the label lengths.

Search: Enter a keyword and click the Search button to filter out your labels that match that keyword. It will also display the matching labels from all of the Classifications in a drop down box. Regex can be used.

Reload Page: Simply reloads the page.

Label Icons

Qty: Enter the quantity of labels for the PDF
Left and Right arrows to move the split position
Pencil: Edit this label
X Delete the label
Checkbox: Add label to your sharing Library
PDF: The icon is shown if this label has been used on a PDF.
Down Arrow: Scroll to the bottom of the current page size.

Registered Users Only

Secondary Line: This prints another line below the Pipe Contents Line.

Mirror: Creates a double high label so that it can be read from either direction.

QrCode: This creates a qrCode on the right side of the label.

Default is the Content and the Secondary Line
If you place text inside of square brackets [] that text is used for the qrCode. The remaining text is printed on the secondary line.

Sharing Library: Opens that program and it allows you to share labels with colleagues even if they are not registered users. The labels that are checked will be accesable in your library.

What type of adhesive? Weatherproof? Permanent?: Will this adhesive work in the field?

Our adhesive coated plastics are intended to be installed in the field, e.g., on electric circuit breakers where you cannot control the temperature an cleanliness. Ideally, the temperature will be between 50F-100F, and you'll use a clean cloth to remove most surface contaminants. The brown paper liner is designed to peel away easily in one piece – easier for the installer to clean, peel, press firmly, done.

What kind of adhesive? How long to achieve a permanent bond?

We begin with a high-quality permanent, indoor-outdoor, high-tack, 0.002" thick acrylic adhesive. The adhesive is briefly repositionable, which is important for industrial users who might not place the sign at a slight angle, then need some repositioning.

After one day the adhesive bond is nearly at full strength; maximum bonding strength is achieved after three days, at which time the bond becomes permanent and weatherproof.

Do you offer a color match proof?: Want bright, bold colors? Just follow these simple steps to create Scott Spectrum Brites® engraving plastics:

(1) Pick your colors from a Pantone swatch book printed CMYK on "glossy coated stock." Usually your engraved lettering will be white, so avoid pastels and select strong colors.

(2) Tell us your choices and sizes for your sign blanks; we'll create samples of Scott-Spectrum Match® engraving plastic, just $50 per match.

(3) After you approve your color samples of engraving plastic, we'll even cut and bevel your Spectrum™ sign blanks to size, at merely 50% above our usual prices.

Guest Account: A guest account allows you to checkout without entering a password.

Creating a password protected account allows you to checkout without having to reenter your information, plus you can review previous orders.

If you previously used a guest account you can assign a password to your account by clicking on the 'email me a temporary password". You will then be able to access your guest account.

Unique e-mail address: Your account needs a unique email address.

One way to make your email address unique is to use plus addressing. For example if your company address has already been used and you want to make a new account using a new unique address it can be changed using something similar to the following example.

myemail@examplecompany.com
to
myemail+badges@examplecompany.com

Alternative Checkout Method: You can use this "Alternative Checkout" method if your browser can not encrypt the page. Your credit card information will not be transmitted so you will need to phone in your credit card information.

How much do Colordome badges cost?: Colordome badges normally cost $10 for small, $11 for medium and $12 each for the large size, plus an additional $1 charge for magnet attachments. Volume discounts apply for orders of 100 badges or more. For a specific quote, please submit your order and we will respond promptly with a price. Orders received before 3 p.m., Eastern Time, will receive a reply that same day.

In what format do I submit my badge names and titles?: Now that you have designed your badge, enter the text, quantity and attachment method in the fields below. Otherwise, submit a Word, Excel or Notepad or an e-mail with text. Since our mission is to provide error-free service, we cannot accept badge information via phone or fax.

We accept MS Word, Excel and Notepad, as well as e-mails containing text. Remember to display just one line of text per badge line and to submit the text exactly as you want it to appear on the badge. We do not edit your submissions, so keep in mind such things as upper and lower case, punctuation, spelling and spacing. Your space is limited, so be as brief as possible (e.g., John Jones, MD instead of John H. Jones, Doctor of Medicine). Since our mission is to provide error-free service, we cannot accept badge information via phone or fax.

Technical Information: Please use the following tab delimited order to submit your badge text data (each set of text data is on its own line).

Note: Spaces are shown on each side of the tab, but when you submit the file do not include those extra spaces.

Line One [tab] Line Two [tab] Quantity [tab] Attachment [enter]
or
Single Line [tab] Quantity [tab] Attachment [enter]

If no Quantity is entered, the quantity will default to 1.

If no Attachment is entered, we will use your default badge design attachment selection. Type the attachment exactly as it appears in the list box.

Note: There are some legacy badge designs that use more than two lines, please use this format for uploading that data (without the extra spaces).

Line One [tab] Line Two -> Line Three -> Line Four -> Line Five -> Line Six [tab] Quantity [tab] Attachment [enter]

Why are these badges the same?: The design of these badges are the same type of badge, using the same logo, fonts, point sizes and number of text lines. The only difference is the wording used for the name and title.

Re-Ordering this badge with new names and titles will create identical looking badges throughout your organization.

To consolidate all these badges into one design, simply click the radio button of your preferred badge and click on the "Consolidate Badges" at the bottom of the page.

Note: To insure that none of your data is lost, designs that do not have any name and title data can not be consolidated. Once these designs have names and titles or are over 100 days old, then they can be consolidated with an identical design.

What is your guarantee and refund policy?: Refund policy:

We are committed to your total satisfaction with our products and offer a complete refund for any non-custom products returned to us in original condition within 10 days of purchase. To receive a complete refund for non-custom products, please contact Customer Service for a return authorization tracking number before you ship, then return the goods to us in original condition, in their original protective packaging, with the authorization tracking number clearly displayed on the shipping label or packing slip. Goods returned within 11-30 days of purchase are subject to a 15% restocking charge. Thereafter, we cannot accept returns.

Our custom products, e.g., name badges made to your specifications with your names thereon, custom-cut engraving materials, custom-colored engraving sheet plastic, and other products are manufactured just for you. Therefore, unless these products are defective as described in warranty policy below, they cannot be returned.

Warranty policy:

Scott Machine Development Corp. warrants our products to be free from defects in workmanship and material, and for a period of one year from the date of purchase will, at its option, and free of charge, repair or replace a product that has been returned to us and found to be defective when purchased.