Engraving training, tech support, spare parts, warranty and credit
Buy your signage equipment manufacturer-direct from Scott Machine Corporation, and enjoy friendly support from talented people who know their product as well as your unique needs. Business doesn’t have to be impersonal, especially when we have more than 60 years of experience to share. Though our economical sign engraving machines are easy to master all by yourself, our factory-based Scott Machine staff can simplify your signage program even more with knowledgeable advice and engraver training that keeps your system always up-to-date. And if any of your sign-making tasks prove too complex to handle, we can do them for you…quickly, affordably and gladly.
The best place to learn about your machine's operation is with our setup guides. These guides are precisely written, so please follow them thoroughly for the best results. Take your time, read carefully and check off each step of the instructions as you complete it. Thousands of Scott Machine engraving machines hum along every day – so you can be confident that, by following the instructions, you’ll quickly be up and running too. We regularly receive compliments regarding the clarity of these guidelines.
Custom Tech Support via Phone & WebEx
Purchase tech support with your equipment:
We recommend that you purchase one hour of tech support when you purchase your equipment. An hour of tech support can be used either in a single session or in two 30-minute sessions.
One-Hour Training (Windows 10 & 11)
Purchased with machine: #TF $125
Purchased after shipment: #TFS $175
Training offer expires 120 days after invoice date.
Because each computer has uniquely configured security and access permissions, please have an associate with administrator permissions participate during the installation stage.
Click for a full page of helpful details about pre- and post-purchase
What do we support?
We provide tech support for each of these engravers operating with our software and purchased from us after January, 2020:
- Our 2023 model AutoGraver 8/6, SignGraver 11/16 and MetalGraver 12/9
- AutoGraver EGX 30A
- AutoGraver 20 and DE-3
Review the support status of all software, operating systems and engravers at the bottom of this page.
Because each computer has uniquely configured security and user permissions, please have an operator with administrator permissions participate during installation.
Spare parts -- right from the one who makes them
Because we make most of what we sell, we have an impressive inventory of engraver spare parts that we can deliver to you quickly and efficiently. And, over the years, we've also provided color-consistent engravable plastics, replacement cutters and the kind of technical knowledge that comes from decades of experience.
Credit, Vendor Portals, Payments, Terms, etc.
Credit and Terms
We provide the standard net 30-day terms to well-established businesses that are credit worthy and use formal purchase orders.
Vendor Portals and Related Administrative Procedures
Some larger clients, government agencies and military clients often require that we complete a bundle of forms, establish a complex vendor portal, or require other bureaucratic procedures before paying us. If this describes you, please let us know early, so we can apply a supplemental processing fee to your order to cover the cost of your unique requirements.
Date of Credit Card Charges
Most of our clients promptly and accurately pay the invoices we render, often via credit card. We charge the card on the day we ship the goods.
Deposits
Some orders for custom products may require a non-refundable deposit, or a partial payment in advance.
Neglecting to Pay Shipping Fees
Some clients routinely approve estimates that include freight charges, then remove freight charges from their payments. If you believe you may not pay our invoices, in full, without requiring additional information, then please make your requirements known to us before you purchase.
A warranty that only a factory can offer
Each of our engraving machines has a one-year, return-to-factory warranty, as long as it is returned in the original, secure shipping carton. Almost all problems are diagnosed by phone, and by asking you to make an adjustment or replace a component. Scott engravers are reliable!
That's just one more reason why so many people have been relying on Scott Machine for over 60 years. They know that, when they're making an investment in engraving equipment, staff training and materials, it pays to work directly with a manufacturer who can protect that investment.
We Can Help You Perk Up Your Signage!
Sure, engraved signs make it easy to Direct, Identify & Inform, but you can also do so much more. Welcome guests with friendly fonts and color-coordinated accents, or captivate them with novel logos and smart designs.
C’mon…pour yourself a cup of inspiration, add a touch of Scott Machine know-how and let’s imagine all the possibilities.
In the short time it takes to enjoy a cup of coffee, let’s explore these pages and consider all the creativity that’s brewing – inside this site and inside your head!↖
You want consistency in your sign-making program, and that means getting correctly matching colors and authentic materials directly from the manufacturer...with confidence in their availability every time. From engraving machines to custom-cut engraving plastics, parts and accessories, that means Scott Machine, where your satisfaction is our business.
Which Operating Systems, Engravers and Software are Compatible and Supported?
Operating Systems:
- We provide tech support for our software in Windows 10 and 11:
- Windows 11, 10 – supported
- Windows 7, 8 – operates - no tech support
- Vista – inoperable
Supported Engraving Machines operating with Scott software:
- Our 2023 model AutoGraver 8/6, SignGraver 11/16 and MetalGraver 12/9
Discontinued engravers: - AutoGraver EGX 30A
- AutoGraver 20 and DE-3
We provide tech support for each of these engravers operating with our software and purchased from us after January, 2020:
All items below, purchased before January 2020, are not supported:
- We have some spare parts for these machines and your can find cutters in the
Cutters Store . - AutoGraver EGX 30A – operates with current Scott software
- AutoGraver EGX 30 – inoperable
- EGX350, EGX/400 & EGX/600 – inoperable
- Scott Tripoint machine – inoperable
We Do Not Support Hybrid Systems
- Clients sometimes purchase used engravers from eBay, cables from a local store, and own a PC of unknown history. These hybrid systems are nearly impossible to diagnose. Therefore, we support only systems where all components, aside from the PC, are provided by us.
Other machines and engraving software that have been retired over the years: LetterArt, Letter Art, Symbol Graphics, SymbolGraphics, Dr. Engrave, Dr. Engrave+, TriPoint, Cadlink, Cadlink Foundation, Cadlink Expert
