Engraving training, tech support, spare parts, warranty ​and credit

Purchase tech support with your equipment:
We recommend that you also purchase one hour of tech support when you purchase your equipment. An hour of tech support can be used either in a single session or in two ​30-minute sessions.

One-Hour Training (Windows 10 ​& 11)
Purchased with machine: ​#TF $125
Purchased after shipment: ​#TFS $175
Training offer expires 120 days after ​invoice date.
We suggest that your network manager participate if your problem involves ​initial installation.

Prepare for Your Tech Support Session
Please...take the time to write a thorough, informative e-mail. State which step of the instructions is causing difficulty. ​Mail to:
support2021@scottmachinecorp.com and propose a preferred time for your support session. You'll receive a response within 24 hours...though often in as little as an hour ​or two.

FREE Tech Support via Email
We're happy to reply to a limited number of email questions. Please provide specific, carefully worded questions and screen shots, if applicable. Write to the email address in the paragraph above. We usually reply to your questions at the end of each workday. Only the original purchaser qualifies for this ​free support.

We provide tech support for each of these engravers operating with our software and purchased from us after ​January, 2020:

• Our 2023 model AutoGraver 8/6, SignGraver 11/16 and ​MetalGraver 12/9
  
• AutoGraver ​EGX 30A
  
• AutoGraver 20 ​and DE-3
  

Because we make most of what we sell, we have an impressive inventory of engraver spare parts that we can deliver to you quickly and efficiently. And, over the years, we've also provided color-consistent engravable plastics, replacement cutters and the kind of technical knowledge that comes from decades ​of experience.

Credit and Terms
We provide the standard net 30-day terms to well-established businesses that are credit worthy and use formal ​purchase orders.

Vendor Portals and Related Administrative Procedures
Some larger clients, government agencies and military clients often require that we complete a bundle of forms, establish a complex vendor portal, or require other bureaucratic procedures before paying us. If this describes you, please let us know early, so we can apply a supplemental processing fee to your order to cover the cost of your ​unique requirements.

Date of Credit Card Charges
Most of our clients promptly and accurately pay the invoices we render, often via credit card. We charge the card on the day we ship ​the goods.

Deposits
Some orders for custom products may require a non-refundable deposit, or a partial payment ​in advance.

Neglecting to Pay Shipping Fees
Some clients routinely approve estimates that include freight charges, then remove freight charges from their payments. If you believe you may not pay our invoices, in full, without requiring additional information, then please make your requirements known to us before ​you purchase.

Each of our engraving machines has a one-year, return-to-factory warranty, as long as it is returned in the original, secure shipping carton. Almost all problems are diagnosed by phone, and by asking you to make an adjustment or replace a component. Scott engravers ​are reliable!

That's just one more reason why so many people have been relying on Scott Machine for over 60 years. They know that, when they're making an investment in engraving equipment, staff training and materials, it pays to work directly with a manufacturer who can protect ​that investment.